Refund policy
Refund Policy
Cancellations
Orders may be canceled within 24 hours of being placed. After this period, your order is processed and registered with our warehouse team, which means we're no longer able to cancel or intercept it.
If you no longer want the order, you may refuse the shipment upon delivery, or return it at your expense to our U.S. warehouse:
HydroVital Returns, 14625 Mussey Grade Rd Suite R-72, Ramona, CA 92065
Once your return is received, we will promptly issue a full refund.
Returns & 30-Day Money-Back Guarantee
Changed your mind? We get it — that's why we offer a 30-day money-back guarantee. You have 30 days from the date of delivery to initiate a return.
To start your return, email our support team at support@hydrovital.store with your order number. If you choose to send the item back, return shipping costs are the responsibility of the customer. Once we receive the returned product, we'll process a full refund to your original payment method.
Address Changes
Need to update your shipping address? Please email us within 24 hours of placing your order with your order number, the current shipping address, and the new address you'd like to use. Unfortunately, once your order leaves our facility, we can no longer update the address.
Product Image Disclaimer
We strive to represent all products as accurately as possible. However, due to differences in screen resolution, lighting, and individual device settings, actual colors and finishes may vary slightly. If you have questions about an item's material, size, or color, please reach out before placing your order.
Lost or Missing Packages
If your parcel is marked as delivered but you haven't received it, please double-check your delivery location and check with nearby neighbors. If it still can't be located, contact us and we'll investigate further.
If your order is lost in transit, we'll gladly send a free replacement. If you prefer a refund instead, we require a 14-day waiting period before one can be processed, in case the item arrives late. Please note that at least one replacement attempt must be made before a refund can be issued.
Damaged Items
If your item arrives broken, defective, or doesn't work as expected, please email us at support@hydrovital.store with a photo or video clearly showing the issue. Once confirmed, we'll send a free replacement — no return required. Replacements arrive within the same timeframe as a standard order (6–10 business days).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hydrovital.store.